Job Details

We're a growing company that provides an all-inclusive commercial ice machine subscription to business owners nationwide. We've been changing our industry for the better since we started in 2009, and we're not slowing down anytime soon. As a member of our team, you'll be helping restaurants, bars, hospitals, hotels, and other businesses get the ice they need without spending a fortune or stressing out. We'll invest in your professional development and overall quality of life because we know employee satisfaction is key to our success. Easy Ice doesn't just want to be the #1 commercial ice machine solution in America-we also want to be one of the best places to work.

The Dispatcher plays a key role in coordinating service and maintenance schedules for the Easy Ice Field Service Technicians and our customers. This position is located in Longview, TX. Therefore, we are looking for someone who enjoys interacting on the phone with people and providing excellent customer service while being able to coordinate who at Easy Ice aligns is available and near the customer requesting service.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Create and maintain preventative maintenance schedule
• Coordinate work order schedule with Technicians and Customers
• Maintain inventory and parts that the Field Technicians use in the warehouse
• Follow up with customers regarding maintenance
• Customer satisfaction monitoring
• Other duties as assigned
• Work primarily in a climate-controlled environment with minimal safety/health hazard potential
• Sedentary, sitting, walking, occasional lifting (overhead, waist level) from floor, bending, frequent near vision use for reading and computer use
• Sits for extended periods of time
• Must have sufficient visual acuity to be able to work, for prolonged periods of time, on a computer monitor
• Must be able to perform warehouse functions as needed

POSITION QUALIFICATIONS:

Education: High School Diploma or equivalent

• Customer Service experience is required
• This position requires strong phone skills and the ability to project a pleasant tone
• Warehouse experience
• Team oriented
• Self-starter
• Detailed oriented and high level of accuracy delivered
• Proficient in Microsoft applications
• Ability to perform effectively in a fast-paced environment
• Ability to handle stress and resolve problems quickly
• Strong organizational and time management skills
• Ability to learn Company protocols and procedures
• Strong command of company's policies and procedures
• Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer's experience
• A desire to continually increase your knowledge of the industries we serve; and, products, services and processes our company can produce
• Exhibit good decision making, analytical problem solving and excellent organizational abilities
• Communicate clearly and professionally, both verbally and in writing, and possess excellent interpersonal skills
• Ability to handle stress and resolve problems quickly
• Strong organizational and time management skills
• Ability to learn Company protocols and procedures
• Must have some forklift experience

ADDITIONAL REQUIRED ATTRIBUTES:

• Strong command of company's policies and procedures
• Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer's experience
• A desire to continually increase your knowledge of the industries we serve; and, products, services and processes our company can produce
• Exhibit good decision making, analytical problem solving and excellent organizational abilities
• Communicate clearly and professionally, both verbally and in writing, and possess excellent interpersonal skills
• Passion to provide exceptional customer service

WORK ENVIRONMENT:

• Work primarily in a climate-controlled environment with minimal safety/health hazard potential
• Sedentary, sitting, walking, occasional lifting (overhead, waist level) from floor, bending, frequent near vision use for reading and computer use
• Sits for extended periods of time
• Must have sufficient visual acuity to be able to work, for prolonged periods of time, on a computer monitor

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be an exhaustive list of all job duties performed by the personnel so classified.

Easy Ice is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information or any other characteristic protected by applicable federal, state or local laws.