Job Details

HireLatam is a premier recruitment agency that places top Latin American talent in independent contractor roles in US companies. With a proven track record and a commitment to excellence, we're your trusted partner in the pursuit of career success. Our extensive network, personalized approach, and supportive guidance ensure that you're in the best hands to find your next job opportunity.

Job Title: Remote Customer Success Engineer (100% Work From Home)

Location: Remote from Latin America

Position Type: Full-time

Salary: $2,900 USD/month

Schedule: Monday - Friday, 40 hours within business hours in US time zone

Our Client:

Our client is a B2B SaaS company providing advanced technology solutions to financial advisory firms. Their platform helps advisors manage workflows related to portfolio analysis, compliance, proposals, and investment strategies.

They are focused on delivering a high-touch customer experience that drives client adoption, retention, and long-term growth, while continuously improving their product based on real customer needs.

Job Overview:

Our client is seeking a Success Engineer to support bug resolution, proactive monitoring, feature validation, and customer implementations across their platform.

This role sits at the intersection of engineering and customer success, working across the full stack (Python/Django backend and React frontend) to diagnose and fix issues, validate releases, and ensure a seamless customer experience.

The ideal candidate is technically strong, detail-oriented, and proactive-capable of identifying issues before customers do and taking full ownership of resolving them.

Responsibilities

• Bug Investigation & Resolution
  • Investigate and resolve customer-reported and internally detected issues across the full stack
  • Debug backend systems using Python/Django, logs, and error tracking tools
  • Debug frontend issues using JavaScript/React and browser developer tools
  • Implement and deploy bug fixes across backend and frontend codebases
  • Verify fixes in staging and production environments
  • Document root causes and resolutions for future reference
• Proactive Monitoring & Issue Detection
  • Monitor logs, dashboards, and alerting systems to detect issues early
  • Perform regular system health checks across critical workflows
  • Investigate anomalies and recurring error patterns proactively
  • Track and report trends in proactively identified vs. customer-reported issues
• Feature Release Validation
  • Test new features in staging and pre-production environments
  • Identify bugs, regressions, and usability issues before release
  • Monitor performance and error rates after deployment
  • Contribute to release validation processes and quality checklists
• Customer Support & Implementation
  • Resolve triaged customer issues within defined SLA timelines
  • Reproduce and troubleshoot issues in staging or local environments
  • Support technical onboarding, including data validation and integrations
  • Perform data corrections and configuration updates when needed
  • Communicate resolution details clearly to internal teams
• Documentation & Knowledge Sharing
  • Document issue resolutions, workarounds, and troubleshooting steps
  • Maintain runbooks, playbooks, and internal knowledge base content
  • Identify recurring issues and improve documentation to prevent repeat problems
  • Share learnings and insights with engineering and support teams

Qualifications, Skills, and Key Competencies

Required

• 2+ years of experience with Python and Django
• 2+ years of experience with JavaScript and React
• Strong experience debugging across full-stack environments
• Proficiency with browser developer tools (Chrome DevTools or similar)
• Experience with logs, monitoring tools, and error tracking systems
• Strong problem-solving skills with a focus on root cause analysis
• Ability to manage multiple issues and prioritize effectively in a fast-paced environment

Technical Skills

• Experience troubleshooting API integrations, data flows, and system behavior
• Ability to write SQL queries or use ORM tools for data analysis
• Understanding of frontend-backend data flow and architecture
• Experience validating features in staging and production environments

Core Competencies

• Strong attention to detail and ownership of issues end-to-end
• Proactive mindset with ability to detect and prevent issues early
• Clear communication of technical issues to non-technical stakeholders
• Ability to work cross-functionally with Engineering, Product, and Customer Success
• High level of accountability and follow-through

Preferred

• Experience working in SaaS or customer-facing engineering roles
• Familiarity with tools like Sentry or similar error tracking platforms
• Experience supporting customer onboarding and technical implementations

Application Disclaimer: Please Read Before Proceeding

To ensure a fair and efficient hiring process, all applications must meet the mandatory requirements listed in the job description.

Voice/Video Recording is REQUIRED
Your application CANNOT be considered without a voice or video recording. It must be at least 30 seconds long and in English. Submissions in any other language or missing a recording will be automatically disqualified.

Mandatory Knockout Questions
Each application includes knockout questions designed to verify minimum qualifications required by the client. If you answer "NO" to any of these, you will be immediately disqualified from the hiring process for not having the experience requested for the role. Please note that the citizenship question is also a knockout if you answer "YES" as we are only able to hire Latin American talent based in Latin America.

Apply Wisely
To maintain fairness, please apply to no more than three jobs and only if you fully meet the listed qualifications. Applying to roles you don't qualify for will not improve your chances and may affect future applications.

Check Your SPAM Folder
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We appreciate your interest and look forward to reviewing your application!