At Chick-fil-A, someone who is in leadership consistently demonstrates our core values, embraces the Chick-fil-A culture and has a servant's heart. They have a passion for people and serving others, have strong character, take initiative and work with a sense of urgency at all times. Our leadership team is responsible for supporting each other in executing daily operations and keeping team members accountable for each component of key focus areas for operational excellence. A leader is expected to provide genuine hospitality on a daily basis and treat everyone with honor, dignity, and respect. A leader's two main areas of focus are completing tasks so that the restaurant runs effectively, and coaching/developing team members. Leaders lead by example and set the tone that others will follow.
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Most Chick-fil-A® Restaurants are operated by independent franchised business owners who make all their own employment decisions and are responsible for their own content and policies.